5 Star Pro Tips
Riders and driver-partners both have the chance to provide a rating and comments at the end of a trip. This two-way feedback system allows Uber to maintain a safe and respectful environment for both riders and driver-partners.
We asked some of our highly rated riders and driver-partners what great service means to them. Here is what they had to say:
Top driver-partners understand the importance of driving safely and in accordance with the rules of the road.
Riders agree that this keeps them safe and makes them feel comfortable during each trip.
Begin and end the trip on time
Driver-partners and riders agree that it is best to wait start the trip once the rider has entered your vehicle, and that you end the trip when you arrive at your destination.
This avoids confusion and ensures that fares are calculated correctly.
Determine the best route
Riders appreciate being asked their route preference; some may want to direct you, others may prefer you follow the GPS.
Driver-partners suggest choosing the navigation app you like most.
Not every rider wants to talk during their ride, but top partners usually offer a friendly greeting.
Some riders prefer that phone calls be kept to a minimum during trips so you can focus on the road.
A clean car
Many driver-partners suggest cleaning your vehicle on a regular basis.
Riders say they appreciate a clean-smelling car. Mild air fresheners can be helpful, but too many or strong scents may be overwhelming
Choose media wisely
Top driver-partners ask riders if they would like to listen to music on their trip.
If they do not have a preference, riders appreciate when your selection does not have any content that might be offensive.