At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings. In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.
What does Attitude Complaint mean?
A passenger let us know that your attitude wasn’t up to Uber’s professional standards during a recent trip. Therefore, they felt as though their trip could have been more enjoyable. This is one of our most common complaints we receive from riders across the system, so you’re not alone. However, riders do expect our partners to display an Uber-level of professionalism. Riders tend to have the most enjoyable experience and rate a trip 5 stars when the driver displays a positive attitude, so we do monitor this complaint closely for all our partners.
How can I improve?
The best way to avoid an ‘Attitude Complaint’ complaint is be polite and friendly to riders and present yourself with the highest level of professionalism. We understand that everyone has a bad day, but while a passenger is in the vehicle, always strive to provide a 5 star experience!
To refresh your knowledge on Uber’s best practices, check out this refresher video:
If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.
Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.