Crash Or Accident

At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings. In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.

Crash or Accident - Driver Fault

What does Crash or Accident - Driver Fault mean?

A rider wrote to us stating that they felt as though you committed a major driving violation or got into an Accident during a trip. A major driving violation might include an illegal U-turn, driving erratically and/or in an unsafe manner, etc. Riders expect 5 star service while using Uber and want to reach their destination safely. As such, we monitor these complaints closely and want to make sure all parties are safe and following correct procedures.

How can I improve?

The best way to avoid the ‘Crash or Accident - Driver Fault’ complaint is to comply with all traffic laws while on trips. Should a rider ask you to drive in such a way that would jeopardize your safety, or cause to you break any traffic laws, kindly remind them that you must abide by all laws.

What’s next?

To refresh your knowledge on Uber’s best practices, check out this refresher course:


If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.

Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.