Did Not Drive Directly To Pickup

At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings.  In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.

Did Not Drive Directly to Pickup

What does Did Not Drive Directly to Pickup mean?

A rider observed in the app you did not drive directly to their pick up location.  Whether you were stopping for gas or attempting to run an errand, your rider was picked up late because you missed the estimated time of arrival.  Riders love Uber because they are able to push a button and get a ride within five minutes.  Partners love Uber because of the flexibility- you can work whenever you want, wherever you want.  Going online means you are available to actively accept trip requests, if you need to finish something else, please go offline.

How can I improve?

The best way to avoid the ‘Did Not Drive Directly to Pickup’ complaint is to drive directly to the riders pick up location.

What’s next?

To refresh your knowledge on Uber’s best practices, check out this refresher video:


If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.

Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.