Early Arriving Now

At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings. In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.

Early Arriving Now

What does Early Arriving Now mean?

A passenger let us know that they received a text informing them that you arrived to pick them up, however, when they went to meet you, you weren’t actually there. The reason this might have happened, is that you pressed the ‘Arriving Now’ button before you were actually arriving. This can frustrate and confuse the passenger, and in selected cases, cause them to get in the wrong partner’s vehicle. We monitor this behavior closely due to the frustration it causes riders.

How can I improve?

The best way to avoid the 'Early Arriving Now' complaint is to not hit this button until you are actually arriving. We realize that sometimes you might feel as though you are close to the pick up location, but unexpected traffic can cause you delays. Therefore, please make sure you are either at the location or will be arriving at the location very shortly.

What’s next?

To refresh your knowledge on Uber’s best practices, check out this refresher video:

 

If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.

Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.