At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings. In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.
What does Inappropriate Behavior mean?
A rider wrote to us stating that you made unwelcome and inappropriate advances during a recent trip. This can include inappropriate comments or physical touching during or after a trip. We realize that some comments can be taken out of context, but Uber has zero tolerance for this type of behavior.
How can I improve?
The best way to avoid the ‘Inappropriate Behavior’ complaint is to not say or do anything inappropriate during trips. Even if you think a comment might be harmless, some riders can be easily insulted or take the comments the wrong way. Remember, our goal should be to provide riders with 5 star service, and to do this, you need to conduct yourself professionally at all times.
To refresh your knowledge on Uber’s best practices, check out this refresher video:
If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.
Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.