Learn How to Contact your Rider

Uber is meant to work without a phone call or text, but there are times when you may need to contact your rider. 

To contact your rider, follow these steps:

Keep in mind, your rider is notified in the app as you arrive so there is no need to contact them to let them know.  If you have waited a few minutes or are having trouble finding them, you can text or call them through the app.  

image04.jpg
1. Select the clipboard icon on the top right
Contact+2.png
2. Select CONTACT
image06.jpg
3. Select MESSAGE to send a text or select CALL to call your rider

The number you see listed for the rider is not the rider's actual phone number. For safety purposes Uber uses a number randomization software so that riders and drivers never actually have each other's personal phone number.