Learn How to Contact your Rider

Uber is meant to work without a phone call or text, but there are times when you may need to contact your rider. 

To contact your rider, follow these steps:

Keep in mind, your rider is notified in the app as you arrive so there is no need to contact them to let them know.  If you have waited a few minutes or are having trouble finding them, you can text or call them through the app.  

1. Select the clipboard icon on the top right
2. Select CONTACT
3. Select MESSAGE to send a text or select CALL to call your rider

The number you see listed for the rider is not the rider's actual phone number. For safety purposes Uber uses a number randomization software so that riders and drivers never actually have each other's personal phone number.