No Toll Pass

At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings. In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.

No Toll Pass

What does No Toll Pass mean?

A passenger let us know that the trip was slowed down or inconvenient because you were not carrying a toll pass in your vehicle. Remember, Uber automatically reimburses you for toll fees but you still have to pay them on the road.

How can I improve?

In order to make your trips as efficient as they can be for both you and your clients, please consider getting an electronic toll pass for your vehicle. If you do, this complaint will never happen again!

What’s next?

To refresh your knowledge on Uber’s best practices, check out this refresher video:


If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.

Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry: as long as this doesn’t happen regularly, your account will not be affected. Again, the purpose of this message is to provide you constructive feedback to help you improve.