At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings. In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.
What does Poor Communication mean?
A rider wrote to us stating that they had a difficult time communicating with you. This can be because you were difficult to hear, have a thick accent, spoke too quickly, have trouble effectively communicating in English, etc. Riders can find this frustrating and not the 5 star experience they expect to receive when using Uber. We feel as though having the ability to effectively communicate with riders extremely important so we closely monitor these complaints.
How can I improve?
The best way to avoid the ‘Poor Communication’ complaint is by speaking slowly and loud enough for the rider to hear you. If you think you could improve your English skills, please practice as often as possible with family and friends.
To refresh your knowledge on Uber’s best practices, check out this refresher video:
If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.
Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.