Poor or Dangerous Driving

At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings. In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.

Poor or Dangerous Driving

What does Poor or Dangerous Driving mean?

A rider wrote to us stating that your driving was unprofessional during a trip. This can include speeding, running stop signs, swerving, not using turning signals, pressing the gas and braking too hard, frequent use of your horn, constantly changing lanes in traffic, etc. Riders expect 5 star service while using Uber and want to reach their destination safely. As such, we monitor the Unprofessional Driving complaint closely.

How can I improve?

The best way to avoid the ‘Poor or Dangerous Driving’ complaint is to comply with all traffic laws and treat other drivers with courtesy and respect. Should a rider ask you to drive in such a way that would jeopardize your safety, or cause to you break any traffic laws, kindly remind them that you must abide by all laws.

What’s next?

To refresh your knowledge on Uber’s best practices, check out this refresher video:

 

If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.

Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.