Soliciting Payment (Cash or Credit Card)

At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings. In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.

Soliciting Payment (Cash or Credit Card)

What does Soliciting Payment (Cash or Credit Card) mean?

A rider wrote to us stating that you accepted cash as a form of payment for their trip. Uber is a completely cashless app and accepting cash can confuse and frustrate riders. All riders will be charged for trips through credit card payment once the trip is completed.

How can I improve?

The best way to avoid the ‘Soliciting Payment (Cash or Credit Card)’ complaint is to not ask for, or accept, cash as a form of payment, and inform riders that their credit card will automatically be charged for the trip based on distance and time traveled. Note, if a rider offers you a tip, you should remind them that tipping is not necessary, however, if they still insist, you can accept it - you earned it!

What’s next?

To refresh your knowledge on Uber’s best practices, check out this refresher video:

 

If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.

Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.