Soliciting Payment (Outside of Uber)
At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings. In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.
Soliciting Trips Outside of Uber
What does Soliciting Trips Outside of Uber mean?
A rider wrote to us stating that you solicited business from them outside of the Uber app. Riders can find this frustrating because they are loyal to Uber or because they don’t see you committed to using the Uber platform. We realize that some riders might want to have you drive them on another trip, which is okay as long as you use the Uber app.
How can I improve?
The best way to avoid the ‘Soliciting Trips Outside of Uber’ complaint in the future is by not soliciting riders away from the Uber app. The number 1 reason riders use the app is because they want the reliability of the service - they want to push a button and have a vehicle at their door within minutes. Soliciting riders away from the app may undermine the very reason they use it.
To refresh your knowledge on Uber’s best practices, check out this refresher video:
If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.
Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.