Surge Fare Manipulation

At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings. In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.

Surge Fare Manipulation

What does Surge Fare Manipulation mean?

A passenger let us know that they felt you unfairly canceled their trip to wait for surge to kick in, or that you otherwise unfairly gave preference to surge trips instead of their request.

How can I improve?

Please accept every request that Uber sends your way, and do not cancel trips in the hope that your next dispatch will be a surge trip.

What’s next?

To refresh your knowledge on Uber’s best practices, check out this refresher video:

 

If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.

Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.