Talks Too Little

At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings. In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.

Talks Too Little

What does Talks Too Little mean?

A passenger let us know that their trip was less than satisfactory due to the level or lack of conversation that was engaged in during their ride. While you are not required to speak and engage in conversation with every rider, it’s also important to provide 5-star service and be respectful to the rider whether they are speaking or not.

How can I improve?

The best way to avoid a ‘Talks Too Little’ complaint is to make yourself available for a conversation with the rider if they want to engage in one.

What’s next?

To refresh your knowledge on Uber’s best practices, check out this refresher video:

 

If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.

Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.