Talks Too Much
At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings. In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.
Talks Too Much
What does Talks Too Much mean?
A passenger let us know that their trip was less than satisfactory due to the level of conversation that was engaged in during their ride. While you are not required to be silent during every trip, it’s also important to provide 5-star service and be respectful to the rider whether they are requiring silence or are engaging in conversation.
How can I improve?
The best way to avoid a ‘Talks Too Much’ complaint is to let the rider lead the conversation. Use your best judgment. If they don’t seem to be engaging in conversation, then silence could be key here. Also, asking a rider what music they would like to listen to is a great way to appease both parties.
To refresh your knowledge on Uber’s best practices, check out this refresher video:
If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.
Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.