Vehicle Quality: No AC or Heat

At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings. In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.

Vehicle Quality: No AC or No Heat

What does Vehicle Quality: No AC or No Heat mean?

A passenger let us know that your vehicle was lacking Air Conditioning or Heat during a recent trip. A vehicle with mechanical failures can prevent a rider from having an enjoyable trip and not rate you 5 stars. We monitor this complaint closely to ensure riders can receive 5 star service while in your vehicle!

How can I improve?

The best way to avoid a ‘Vehicle Quality: No AC or No Heat’ complaint is to regularly check your A/C, brakes, and other fluids.

What’s next?

To refresh your knowledge on Uber’s best practices, check out this refresher video:

 

If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.

Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.