Will Not Return Lost Item

At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings. In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.

Will Not Return Lost Item

What does Will Not Return Lost Item mean?

A passenger let us know that you have been in contact with them and have refused to return an item that they left in your vehicle and that you are in the possession of. This behavior can prevent a rider from having an enjoyable trip and not rate you 5 stars. We monitor this complaint closely to ensure riders can receive 5 star service while in your vehicle!

How can I improve?

The best way to avoid a ‘Will Not Return Lost Item’ complaint is to connect with the passenger as soon as possible and return the item. If you cannot connect with the passenger, Uber can help you! Please email your local Uber support or driver support team and we will help you connect with the passenger.

What’s next?

To refresh your knowledge on Uber’s best practices, check out this refresher video:


If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.

Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.