At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their star ratings. In recent driver surveys, rider feedback was the #1 item drivers requested from us, and we listened! In the past week, we received the below feedback from your riders.
What does Wrong Vehicle mean?
A rider let us know that you picked them up in a vehicle that was not listed as the vehicle on your account. This can really confuse riders and increase pick up times as they are looking for a different car. In addition, in order to ensure that the vehicle you’re driving is registered to you, that you have adequate insurance coverage for the vehicle, and that it meets Uber standards, it is important that you only drive the vehicle that you have uploaded in the Uber system.
How can I improve?
The best way to avoid an ‘Wrong Vehicle’ complaint is only drive the vehicle that is uploaded in the Uber system. Should you purchase or lease a new vehicle, please let us know as soon as possible and upload the appropriate documents so we can approve your vehicle.
To refresh your knowledge on Uber’s best practices, check out this refresher video:
If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.
Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.